Return & Exchange
At Ranvelle, we want you to feel confident and comfortable with every purchase. Because our products are made or printed specifically for each order, we take extra care in preparing your items and want the process—from checkout to delivery—to be as clear and straightforward as possible.
If something isn’t right with your order, our support team is here to help.
1. 30-Day Peace of Mind Guarantee
If your order has a production, fulfillment, shipping, or product-related issue, please contact us within 30 days of delivery.
We can help with:
- Damaged or defective items, including torn fabric, printing issues, or visible production defects.
- Incorrect items, such as the wrong product, size, color, or design.
- Lost packages when tracking has shown no update for 40 or more business days.
Once your claim is approved, we’ll send a replacement at no additional cost. In most cases, you won’t need to return the original item unless our support team asks you to.
2. Size & Fit Exchanges
If you received the correct item but the size or fit isn’t right, you may have two options:
Option 1 - Fastest option (No return)Keep the original product and pay a shipping & handling fee for a replacement in another available size. No return is required.
Option 2 - Return for an exchange
Return the item at your own shipping expense to the address provided by our support team. The item must be unworn, unused, unwashed, in its original condition, and include original tags where applicable.
Your replacement will be sent after we receive and inspect the return.
Only one size exchange per order is allowed.
Sale items, promotional gifts, and personalized or customized products are not eligible for voluntary size or fit exchanges unless they arrived damaged, defective, or incorrect.
3. Made-to-Order & Personalized Items
Because Ranvelle products are made or printed to order, we generally cannot accept returns or exchanges when the correct product has been delivered as ordered.
This includes:
- Change of mind, including not liking the style or material.
- Customer-provided address errors, including incorrect or incomplete shipping information.
Please review product details, sizing, customization information, and your shipping address carefully before ordering.
4. Refunds & Exceptions
Refunds are generally not available for:
- Change of mind or personal preference.
- Incorrect size, color, style, customization, or address selected by the customer.
- Unpaid customs duties, taxes, or import fees.
- Delays caused by customs, severe weather, natural disasters, carrier disruptions, or other events outside our control.
- Sale items, free or promotional gifts, and personalized or customized products.
All refund requests are subject to review by our support team.
If approved, your refund will be issued to your original payment method within 7–10 business days. Your bank or payment provider may take additional time to process the credit.
5. How to Request Help
Email support@ranvelle.com with:
- Your order number
- Clear photos or videos of the issue, when applicable
- Packaging and shipping label photos, when relevant
- A short description of the problem
Our team normally responds within 24–48 hours with the next steps.
Please do not return any item before receiving approval and return instructions from Ranvelle. Returns sent without prior approval may not qualify for an exchange or refund review.